Personalisation | Pre-admission information | Therapeutic team

The information on this page is designed for healthcare professionals including GPs, hospitals, medico-legal clients and PCTs. It will help you identify the most appropriate service for your client as quickly as possible.

Female support worker painting in her living quarters at Gregory Court


At The Disabilities Trust we believe that personalisation means thinking about care and support services in an entirely different way.

With Disability Lifestyles this means starting with the person as an individual with strengths, preferences and aspirations and putting them at the centre of the process of identifying their needs and making choices about how and when they are supported to live their lives.

It requires a significant transformation of adult social care so that all systems, processes, staff and services are geared up to put people first. The traditional service-led approach has often meant that people have not received the right help at the right time and have been unable to shape the kind of support they need.

Personalisation is about giving people much more choice and control over their lives and goes well beyond simply giving personal budgets to people eligible for council funding. Personalisation means addressing the needs and aspirations of whole communities to ensure everyone has access to the right information, advice and advocacy to make good decisions about the support they need. It means ensuring that people have wider choice in how their needs are met and are able to access universal services such as transport, leisure and education, housing, health and opportunities for employment, regardless of age or disability.

support worker and female service user in Victoria House's sensory room

Personalisation means:

  • Tailoring support to people's individual needs
  • Ensuring that people have access to information, advocacy and
  • Advice to make informed decisions about their care and support
  • Ensuring all service users have access to universal community services and resources - a total system response
  • Recognising and supporting carers in their role, while enabling them to maintain a life beyond their caring responsibilities
  • Developing local partnerships to co-produce a range of services for people to choose from and opportunities for social inclusion and community development
  • Developing the right leadership and organisational systems to enable staff to work in creative, person-centred ways
  • Embedding early intervention, reablement and prevention so that people are supported early on and in a way that's right for them
  • Finding new collaborative ways of working (sometimes known as co-production) that support people to actively engage in the design, delivery and evaluation of services

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Pre-admission information

Our detailed assessment procedure is designed by experts to determine the level of support needed by each individual. We use a combination of methods to accurately assess each individual's needs including collating reports from professionals, meeting with the client and their family and talking to previous service providers.


Disability Lifestyles' Assessment model comprises in house assessment using assisted technology and facilitation geared to each individual's ability rather than their disability. We have a therapeutic team whose range of expertise includes physiotherapy, speech and language and occupational therapy. Assistive technology assessment aims to establish which equipment and environmental controls will allow an individual to be as independent as possible. By finding out what equipment helps and what does not and adjusting the living environment to suit the individual; accommodation can be modified knowing it will be right first time.

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Therapeutic team

All the staff members at our Disability Lifestyles services are selected for their qualifications and experience They are committed to respecting service users as individuals and supporting them to achieve their individual potential and long-term goals. The team also plays a key role in person-centred planning, being involved in progress meetings and transition planning, reviewing service users' goals to ensure they are achieving their aspirations.

We are committed to the developing of our staff at all levels. New team members undergo an accredited induction programme, and they are actively encouraged to attend the many in-house training opportunities that we offer. The Disabilities Trust also has its own NVQ centre which offers a wide range of learning opportunities. This is reflected in our achievement as a holder of the Investors in People Award since December 2000.

We seek to provide an environment that encourages personal development, confidence and independence, and service users are encouraged to take part in a wide range of social, vocational and recreational activities. We make sure that any complaints are listened to and responded to within given timescales, and regularly review and monitor our service to ensure effectiveness and quality. Each person is fully involved in all decisions affecting their lives. We feel that it is important to use local knowledge and expertise, and therefore have close links with primary care teams and foster relationships to share best practice.

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