Living at a Disability Lifestyles service | Personalisation

The information on this page is designed for the families, carers and friends of service users. It will give you an insight into what we do, together with an overview of our assessment process.

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Living at a Disability Lifestyles service

The surroundings in our Disability Lifestyles services are developed to the highest standards. All centres offer a safe, comfortable environment with extensive grounds and gardens for service users to enjoy.

Decorated to the individual's taste, with modern interiors, the clean, bright rooms offer a homely and inviting place to live, affording privacy, peace of mind and freedom of choice, yet with staff on hand at any time of day to offer support.

Every one of our residents has the opportunity to contribute fully to the running and development of the service we provide, including the recruitment of staff, and we are committed to the empowerment of service users. We make sure that any complaints are listened to and responded to within given timescales, and regularly review and monitor our service to ensure effectiveness and quality. Each person is fully involved in all decisions affecting their lives.

In encouraging our service users to live as independently as possible we are making increasing use of assistive technologies. Equipment ranges from sophisticated automatic environmental controls to simple household appliances, and enable individuals to gain independednt living skills, build confidence and improve their communication and personal care skills. We actively promote the involvement of families, and seek to involve service users in every decision that affects their lives, as well as offering support, education and continuing help to their families, carers and friends.

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At The Disabilities Trust we believe that personalisation means thinking about care and support services in an entirely different way.

With Disability Lifestyles this means starting with the person as an individual with strengths, preferences and aspirationsand putting them at the centre of the process of identifying their needs and making choices about how and when they are supported to live their lives.

It requires a significant transformation of adult social care so that all systems, processes, staff and services are geared up to put people first. The traditional service-led approach has often meant that people have not received the right help at the right time and have been unable to shape the kind of support they need.

Personalisation is about giving people much more choice and control over their lives and goes well beyond simply giving personal budgets to people eligible for council funding. Personalisation means addressing the needs and aspirations of whole communities to ensure everyone has access to the right information, advice and advocacy to make good decisions about the support they need. It means ensuring that people have wider choice in how their needs are met and are able to access universal services such as transport, leisure and education, housing, health and opportunities for employment, regardless of age or disability.

Personalisation means:

  • Tailoring support to people's individual needs
  • Ensuring that people have access to information, advocacy and
  • Advice to make informed decisions about their care and support
  • Finding new collaborative ways of working (sometimes known as co-production) that support people to actively engage in the design, delivery and evaluation of services
  • Developing local partnerships to co-produce a range of services for people to choose from and opportunities for social inclusion and community development
  • Developing the right leadership and organisational systems to enable staff to work in creative, person-centred ways
  • Embedding early intervention, reablement and prevention so that people are supported early on and in a way that's right for them
  • Recognising and supporting carers in their role, while enabling them to maintain a life beyond their caring responsibilities
  • Ensuring all citizens have access to universal community services and resources - a total system response

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