Duchess of Northumberland with service user in Jane Percy House

At the recent CQC inspection, Jane Percy House a residential service for 26 people with physical disabilities, which is part of the national charity, The Disabilities Trust, was rated as ‘Good’ by CQC; meeting each of the fundamental standards. This was a very important achievement as they had also been found to be ‘Good’ at their last inspection in March 2015.

Staff were found to be well trained, ensuring that the service users were protected. The number of staff and the robust recruitment process were also complimented. As was the attitude to following health professionals’ advice so that people the team support receive the treatment they need with medicines being given in a “safe and timely way” and a varied diet being offered. In keeping with the Trust’s ethos, staff said that the management team were approachable and supportive.

Acting Manager, Angela Patterson, was recognised as meeting the requirements of the Deprivation of Liberty Safeguards (DoLS) whilst encouraging service users to “have maximum choice and control of their lives” by following interests and hobbies and to “contribute and to be part of the local community.” Every effort is made to treat the people supported at Jane Percy House with respect and give them control in their lives; making decisions about their care. One example of this is that information is always given in a way that can be understood and encourages involvement.

Family members say that they feel included in discussions and decisions. They know that there is a complaints procedure available and how to use it but haven't needed to. Communications with them, their relatives and relevant stakeholders was considered to be effective and timely.

Angela was delighted with the results: “It’s so nice to know that we have been rated as ‘Good’ as everybody in the team works really hard to make our service the best. I was particularly pleased that the inspectors said that we are continuously looking at ways to make improvements in everything we do.”