The information on this page is designed for service users, their families, carers and friends. It will give you an insight into what we do, together with an overview of our assessment process. We actively promote the involvement of families, and seek to involve service users in every decision that affects their lives, as well as offering support, education and continuing help to their families, carers and friends.

Life at Ernest Kleinwort Court

At Ernest Kleinwort Court we seek to provide an environment that encourages personal development, confidence and independence, and service users are encouraged to become involved in a wide range of social, vocational and recreational activities. We offer a person-centred approach to support and service users are encouraged to take part in a wide range of educational and recreational activities including cooking, arts and crafts, exercise, laundry, personal safety, financial management and IT. Service users are also able to take part in a number of therapeutic activities, both on and off site.

Service user in the lounge of Ernest Kleinwort Court

Staff members are selected for their qualifications and experience, their commitment to respecting service users as individuals and their ability to support people to achieve their potential and long-term goals. We support service users to develop their lives as they choose, and each person is fully involved in all decisions affecting their lives. We make sure that any complaints are listened to and responded to within given timescales and regularly review and monitor our service to ensure effectiveness and quality.

Activities and environment

At Ernest Kleinwort Court there is choice to participate in prearranged activities or pursue personal interests, with support from staff. Ernest Kleinwort Court has a central communal garden, a large lounge, dining room and activity centre. The garden is the focus for many social activities including barbecues in the summer.

Situated in the Sussex town of Burgess Hill, there are many local amenities close by such as a local shopping complex, a leisure centre and post office. Regular trips are arranged to the sports and leisure centre and other outings are arranged to shows, concerts and sporting events. There is a nearby college which service users are supported to attend, with the local community supporting service users in voluntary work placements.

We also have open forums where all service users can voice their opinions and play a very active part in how Ernest Kleinwort Court is run.