Victoria House is a purpose built centre near Hull which provides accommodation and support for people with complex and high dependency needs, giving independence and lifestyle choices for adults with physical disabilities. Victoria House forms part of the nationwide Disability services from The Disabilities Trust. Victoria House supports people with a range of disabilities including cerebral palsy, muscular dystrophy, spina bifida and arthritis, multiple sclerosis and disabilities resulting from accidents or a stroke. As well as providing physical care, it is committed to ensuring that people have control over their lives and are treated with dignity and respect at all times.

Philosophy

Victoria House is committed to providing an environment that encourages personal development, confidence and independence, and service users are encouraged to take part in a wide range of social, vocational and recreational activities.

As well as providing physical care, our focus at Victoria House is on maintaining and maximising service users' quality of life, therefore giving people real choice, options and control over their lives. We ensure that any complaints are listened to and responded to within given timescales, and regularly review and monitor our service to ensure effectiveness and quality. Each person is fully involved in all decisions that may affect them. We also offer independent living skills training programmes, either at local colleges or within the centre.

support worker and service user in Victoria House's sensory room

For those who are actively seeking to move from a residential to a community based setting, support is offered according to individual requirements. Many service users have moved through our continuum to at-home (domiciliary) care, and our numerous success stories demonstrate that this is possible for anyone, regardless of the severity of their disabilities.

We support and encourage service users to live as independently as possible, without a 'one-size-fits-all' approach. We also use technology to promote independence - anything from an adapted kettle through to highly sophisticated, automatic environmental controls and specialist communications aids, all of which enable people to gain independent living skills and build confidence.We feel that it is important to use local knowledge and expertise, and therefore have close links with primary care teams and foster relationships to share best practice.

Quality services

The Disabilities Trust has 30 years' experience in tailoring quality support packages for individuals, to enhance their independence and deliver cost-effective outcomes in a person-centred environment. At Victoria House we offer care and support for people with a range of disabilities including cerebral palsy, muscular dystrophy, spina bifida and arthritis, enabling service users to join or move through the service as needs and desires dictate. Increasingly people are coming to us whose disability has been caused by stroke, multiple sclerosis or accidents.

We recognise that different life experiences need a different provision, and we are continuously adapting and evolving to meet these challenges.Our commitment to cost-effectiveness and innovative management practices ensures that we deliver excellent value for money, while consistently driving down costs over the long term.

Facilities and environment

Situated on Victoria Dock, with dramatic views across the Humber, Victoria House is a modern two storey, purpose-built complex which can support up to 24 people. Each private bedroom has an en suite bathroom and toilet facilities, a lockable front door, call system and use of a hoist if required. Assisted bathrooms are also available.

Service users share a licensed bar, two lounges, a dining room and activities room. In addition each floor has a small kitchen for those who wish to self-cater. We also have a very popular sensory room equipped with a water-bed, aromatherapy wall and relaxing music which service users can use as part of their individual support plan.

The centre runs two specially adapted vehicles, and there are good public transport links to the centre of Hull. Service users enjoy regular trips to the local sports and leisure centre, as well as outings to shows, concerts and sporting events.

Location

Victoria House is about one mile from the centre of Hull, with its wide range of shopping, leisure and educational facilities. There are good connections to national transport routes, with regular train services, an international airport and ferries to Europe. Leeds and York are both within an hour's drive. The seaside attractions of the east coast are nearby.

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