Delighted staff and residents at Pages Orchard, The Disabilities Trust's community-based services for people with autism and learning disabilities in Sonning Common, are celebrating after receiving an ‘Outstanding’ rating by the Care Quality Commission (CQC).
The home, which accommodates three people, was awarded the highest rating by CQC after an inspection at the end of January. The report highlighted that the people supported were valued, respected and have flexibility of choice.
The service was Outstanding in categories of Caring, Responsive and Well-Led. Inspectors found staff were passionate about ensuring the residents had a great quality of life, stating “we found that staff were highly motivated and showed exceptional kindness and care in a way that exceeded expectations.”
The CQC report highlighted the importance placed at Pages Orchard on empowering individuals to be partners in their care, with staff ensuring an individually tailored approach. It explained “staff recognised people’s interest for the outdoors and were out all the time”and also“people were encouraged to try things often that they might not have considered themselves.”
It noted there was positive risk management, with one relative commenting “they seem to be super keen on safeguarding which is a great comfort to us.” Another family member said: “I am in awe of the staff at Pages who read [my relative] so well and allow them to have such a high quality of life.”
Irene Sobowale, CEO of The Disabilities Trust, said “We are thrilled with this glowing report! I am incredibly proud of our staff who put those we support at the heart of their work every day. To see the team described in the report as ‘excellent, dedicated, committed and determined’ is a wonderful achievement.”
Vicky Pace, Service Manager, added "I am hugely proud to be associated with such a dedicated staff team. This report is testament to their hard work and dedication, and it is an absolute pleasure to be their Manager."
To read about our community support services for people with autism click here.