A section of the report stated: “The service looked for ways to continually improve the quality of the service. Feedback was sought from people and their relatives and used to improve the care. People knew how to make a complaint and complaints were managed in accordance with the provider's complaints policy.”
When asked is the service effective, the report said: “Good. The service was effective. Staff were carefully selected to ensure they had the required skills and experience to meet people's needs. Staff received relevant training and this was kept updated.”
Finally, the outcomes of the report identified that: “The manager had created an open and honest culture and staff spoke with respect about the improvements made. During our visit, management and staff gave us unlimited access to records and documents. They were keen to demonstrate their caring practices and relationships with people. Staff told us they felt the service was transparent and honest. One member of staff said, "[Manager] has open and clear expectations and a realistic vision of where the service needs to improve.”"
Service Manager Vicky Pace said: “It’s fantastic that all the hard work that has gone into making The Maples a great place to be has been fairly reflected in the latest CQC report.”