A male service user at a community house relaxing in the living room

At it’s first inspection since registration, The Care Quality Commission (CQC) found that the North West Community services were ‘Good’ in all five categories inspected.

This domiciliary service supports 54 people with 82 staff providing personal support to adults in their own homes. These people have disabilities including acquired brain injury, learning disabilities, sensory impairment, physical disabilities and autism.

The report found that the service was safe and quoted a person who lived there saying “I feel safe, I like it here.” This was backed up by a relative whose view was “Safe, oh yes, absolutely. (Relative) is very happy here.”

In the category ‘Effective’ it was noted that people’s needs were assessed before support plans were put in place, and that they and their relatives were involved in the decisions around the planning. Similarly, the staff were found to be ‘Caring’; treating people as individuals and respecting their privacy while encouraging independence. A family member said “The staff help (relative) to have a good mix of independence and privacy. (Relative) can shut his door if he wants to be on his own and staff support him when he needs them.”

When looking at whether the Community Services were ‘Responsive’ a document called ‘My Goal and Aspiration Plan’ which includes care plan reviews as well as short and long-term goals.

The Manager was praised for making sure that the staff were well led and they, in turn, had confidence in the management to listen to them and give them any support hey needed.