The Disabilities Trust’s support living houses which form the North East Region, registered at the Trust’s Westgate Court, have been judged to be ‘Good’ in all categories following its most recent inspection. The service comprises five houses where people can live in their own home as independently as possible.
Each of the categories by which a provider is judged; Safe, Effective, Caring, Responsive and Well-led, were rated as ‘Good’ individually with a service user saying “The staff make me feel very safe” and this being echoed by a family member who said “Staff want congratulating they are very good, I know people are safe.”
Opinions were sought about the effectiveness of the service and a professional’s view was very encouraging during which they observed that staff were committed to good care.
The report noted that people’s choices and preferences were respected, and they participated fully in their care plans. They also had regular access to the community and meaningful activities with staff encouraging them to try challenging experiences to enhance independence. People also felt they were listened to and could talk to the managers “at any time”. Staff, similarly, felt supported by the management team.
Angela Beecroft, Regional Manager, North East was very pleased with the report: “I am delighted with this result as it reflects the commitment to the people we support and the achievements of those people themselves.”