In a recent unannounced inspection, the Care Quality Commission (CQC) inspectors again awarded a standard of ‘Good’ to all aspects under review which assess whether the service is Safe, Effective, Caring, Responsive and Well-led.
Service users, staff and external care professional were asked their views and there was very positive feedback.
External care professionals were complimentary about the centre. When asked about effectiveness, the centre was called “a very valuable resource” and stated that the staff’s brain injury expertise meant that they could support people with very complex and challenging disabilities.
The report also talked about the wide range of therapeutic support, and the fact that occupational therapy, speech and language therapy, physiotherapy and psychology were all available on site.
The report confirmed that staff treated people with dignity and respect, and, when talking about safety, one of the people being supported at Daniel Yorath House said “I feel very safe here, I didn’t in hospital. It makes such a difference and you get better quicker if you feel safe.”
Overall service users and staff felt that there was an open, transparent culture in the service which led to confidence in the Management.
Rachael Harrison, Service Manager, was justifiably proud of the results. "At Daniel Yorath House, we pride ourselves on providing first class rehabilitation in an atmosphere that is safe, caring and encourages all individuals to be as independent as they possibly can be. It is so encouraging that the CQC inspectors recognise and appreciate this.”
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