York House, was recently rated overall ‘Good’ by CQC following the latest inspection.
The inspection rated the service as ‘Good’ in the categories of Effective, Caring, Responsive and Well-led. The inspectors considered that the Safe category required further improvement although it was noted that all the issues which had been highlighted on their last visit had been addressed. These included improved recording of physical observations following rapid tranquilisation, the introduction of an online incident report system and improved mandatory training figures for staff.
Feedback from people who use the service was positive stating that they feel safe on the wards. Service users are happy that there is always enough staff on shift and family members described staff as ‘very nice’ and friendly and the hospital offers a good service.
York House Service Manager, Nicky Plowman said: “I am delighted that the CQC inspectors found that the issues highlighted in their previous inspection had been addressed satisfactorily and the improvements are highlighted within the report. Creating the provision we want to offer, to those we support, is an ongoing process and we are developing a plan which will be shared with the CQC in order to improve and enhance our service.”