Our promise to you

Inspired by the potential of people with disabilities, we are working in partnership to provide the highest quality services for those within our area of expertise. In order to enable services to maximise each individual's independence we rely on support from the public to provide the little extras e.g. music therapy, green gyms and communications technology which make such a difference to the lives of the people we support.

Our standards

It is our priority that we maintain the best standards when receiving donations from the community. We are committed to making sure we use your donations as effectively as possible, and that we offer the highest level of supporter care. We are members of the Fundraising Regulator which works to ensure that organisations raising money from the public do so honestly and properly. We are also organisational members of the Institute of Fundraising and comply with the key principles embodied within the Fundraising Code.

Honesty

We promise to;

  • Treat all our donors with respect, honesty and openness
  • Handle all donations responsibly and
  • Ensure they are used effectively and in line with any restrictions (instructions as to how their donation should be spent) placed by the donor

If you have any questions about our fundraising activities and costs we will answer them openly and truthfully.

Keeping details safe

  • We treat all our donors with privacy and confidentiality in line with our privacy policy and our obligations under the law.
  • We will only use our donor information in the way that you have expressly asked for us to communicate with you in line with relevant laws including Data Protection, PECR and GDPR.
  • We will only ask for information that is required and relevant.
  • We will not sell on or share or swap our donor information to any third parties.

Transparency

We are dedicated to being accountable and transparent to all current and future donors so that you have confidence in The Disabilities Trust. This includes making is clear about who we are, what we do and how we spend our supporters’ donations.

Supporter Service

  • We will not put undue pressure on you to donate.
  • We do not fundraise door-to-door or via telephone.
  • We will provide appropriate acknowledgement, thanks and recognition and do so promptly unless no acknowledgement is required or insufficient contact details have been provided.

Making a complaint

We take our principles very seriously and pride ourselves on working with you honestly, openly and respectfully, so that the money you donate can be used as quickly as possible.

If you are unhappy with anything that we have done while fundraising, or you feel that we are falling short of these standards, please get in touch with us so that we can act in line with the Trust’s complaints process.

We will deal with all complaints within 30 days but if for some reason we are unable to respond within this time-frame we will be in touch to explain why and give a new deadline. If we cannot resolve your complaint, we accept the authority of the Fundraising Regulator to make a final adjudication.

Get in touch

Do not hesitate to get in touch with us should you have a query regarding our fundraising or our principles, we would love to chat to you.

You can call our helpline on 01444 237286 during office hours of 8:30-4:30 pm, Monday to Friday.

If you prefer you can email us on supporterengagement@thedtgroup.org or fill out the form opposite.

Our postal address is:

The Disabilities Trust
1st Floor
32 Market Place
Burgess Hill
West Sussex
RH15 9NP

We would be very grateful if you would provide as much information as possible and let us know how you would like us to respond, providing relevant contact details.