The team at Osman House have retained their rating of ‘Good’ at a recent CQC inspection.

The unannounced inspection found that the action plan recommended at the previous inspection had been followed and the care planning and review process made sure that everybody’s needs and wishes were reflected in their support and were evident in documentation.

Staff were praised for showing care and compassion, and making people feel safe and to have control of their lives in an environment which restricted them as little as possible.

It was noted that the service had a clinical team and there was easy access to other healthcare professionals. A health passport recorded all care needs and external service appointments such as those at hospitals.

Each service user is consulted about their support during their rehabilitation and they, and members of staff, are encouraged to share their views about the service at regular meetings.

Sarah Chadwick, Service Manager, was very pleased with the outcome of the report. “I am so glad that our standards have been recognised. It is vitally important to each and every member of staff that we offer first class rehabilitation in a caring and supportive atmosphere.”

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