Despite these challenging times, we have some good news to celebrate - after two of our services were awarded ‘Outstanding’ by the care watchdog Care Quality Commission (CQC).

Services at both Jane Percy House in Northumberland, as well as the Woodmill in Devon, have both been awarded the top accolade by the CQC, which puts them in the top two percent of care providers in England.

Staff, and those in our care, at Jane Percy House, which supports individuals with complex and high dependency needs, enjoyed much-deserved special cupcakes to mark the occasion, which is all the more special given the current circumstances.

Lindsey Tate, Services Manager, says: “I am proud we have achieved the outstanding rating, as we aspire to enhance the lives of the people who live at Jane Percy House.

“We have the most amazing, caring staff team. During this difficult time, they have been working tirelessly to ensure we continue to operate with safe levels of staff by cancelling annual leave, increasing activities and coming in with the positive attitude, even though there are worries for us all.

“The entire staff team were proud of achieving the Outstanding, as it is an acknowledgement of the hard work everyone delivers. The staff were also appreciative of the cupcakes Irene sent as a thank you!!”

The outstanding staff at The Woodmill, which provides specialist neuro-behavioural rehabilitative care for people with an acquired brain injury (ABI), also enjoyed the celebratory treats. The Woodmill is sadly closing as a service because of a lack of demand from commissioners. The quality of the care was never in doubt.

Adrian Kennedy, Services Manager, praised the professionalism of his staff, saying: “There has not been a moment where the dedication of the staff team dropped one iota. They remain completely focussed on the needs of the people we support and their families.”

Check out what some of the people in our care at Jane Percy House had to say about the Outstanding rating:

“Can’t do any better than Jane Percy House. I met the love of my life here and looking forward to getting married.” - Neil

“Jane Percy House given me the courage to improve my independence and feel more included in the local community.” - Toni

“Living at Jane Percy House has enable me to feel safe and content with the amazing staff team.” - Anthony.

A huge congratulations to Jane Percy House and the Woodmill for this well-deserved recognition.