York House has been awarded an Exceptional Service Award by The Encephalitis Society, a national charity providing advice and support for people affected by encephalitis, an inflammation of the brain, and their families.

Nominations for the awards are made by members of The Encephalitis Society in recognition of exceptional service given by individuals and organisations within health, education and social care services.

The York House staff team were nominated by the wife of a current service user, who has seen a dramatic improvement since her husband’s admission.

In her nomination, she wrote “After all this time, thanks to one-to-one support, caring staff and repetition, he is now in a regular routine. He has severe memory loss, but the repetition provided by staff over the many years has worked wonders. They also bring him home and collect him once a fortnight – a 200-mile round trip! I strongly recommend them and will always be truly grateful for their care and support.”

Nicky Plowman, Service Manager at York House, said “I am absolutely delighted that York House has been given this award by The Encephalitis Society. It’s lovely for staff to be recognised in such a way for the fantastic work that they do every day – they are so passionate about providing quality care and support to our service users and we are all very proud of this achievement.”

The York House team received their award at The Encephalitis Society’s My Brain and Medicine event at the Royal Society of Medicine, London, on 29 April.

Pictured right: Tony Hinchey, Rehabilitation Support Worker, with York House's award.

Tony (Rehab Support Worker) holding York House's award.